Maria from Adelaide, October 29, 2007

Joined on the old plan which I am happy with. No problems with receiving discs... sometime I have to personally request disc that have been on order for months.
The design of Bigpond's website is not that good, its so slow to download especially if you have dialup.. puts you off looking for DVD.s

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Steve from NSW, March 17, 2006

Great site, laid out well. I couldn't afford to do more than a couple of months and had problems getting some of the DVD's at times. Also, one film had dialogue and visuals out of synch and they refused to send another. They also overcharged me one month. The service on the phone - although they were efficient - was a bit abrupt and while they did say they'd give me refund, they were a little rude about it. Also couldn't get my top pick, even though it was on my list for 3 months!!! Wouldn't go back there, looking at other sites here.

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Mark from Sydney, February 14, 2006

My main gripe with Bigpond is that out of 10 movies a month, only 1 or 2 will ever be from my high priority list. I keep a long list with lots of movies I'm interested in. The ones I just want to remember, I keep at low priority. Of late, they aren't even able to give me DVDs from my normal priority.
I raised it as an issue. They responded promptly, but didn't offer much.
Worse, that's when I started receiving low priority DVDs.
Bottom line, I'm at this site because I'm looking to switch.

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Kylie from NSW, January 2, 2006

I like the site design and movies were sent fast. I never called customer service so I rated it middle of the range. At the time of my comparison they were more pricey than the others so that's why I didn't choose them.

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Amber from Australia, December 8, 2005

I'm almost finished with the free one month trial and have decided not to stick with them, because I've waited one month to be sent my top pick and still didn't get it! It seems that they must have only one copy of each DVD. So if you want a popular new release one, forget it....Go down to your local Video store instead and rent it tonight. On the plus side, the turn around time was good.

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Max from Canberra, November 4, 2005

Great range of titles, easy-to-use website, love the trailers function. Returned function doesn't always seem to speed things up though.

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Babs from Melbourne, November 1, 2005

I quite like these guys compared with the others I've tried. Turn-around seems faster than some, and I've no quibbles with the service so far. Happily I'm a BigPond customer anyway, so get the discount too so its a bit of a bargain too.

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