Featured BigPond Customer Review
George from Melbourne, 24 May, 2008
I have been with Bigpond for more than 3 years and the turnaround on the DVD's has been excellent. I am on the old 3 disk at a time plan (not available any more) and sometimes I go through 30 DVD's in a month.
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Frey from Broome WA, 13 April, 2010
having blu ray titles along side normal dvd titles makes choosing easier. Especially seing there are not always the same in both formats. Living in a remote area with snail mail and liking to watch alot of movies an unlimited service would be good and more than 4 movies out at a time would be helpful
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Cee, 24 March, 2010
I have been with bigpond for 1 year, some weeks we are lucky to only see 2-3 dvds, maximum 4 at any one time, the postage is slow, the dvds poor quality and we hardly see the movies that are on the top of the que.
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Cameron from Adelaide, 5 February, 2010
I have been with Bigpond Movies for several years but have recently had cause to be very disappointed. While the service represents excellent value as a Bigpond internet customer there has since day one been a high volume (approx 1 in 3) of scratched DVD's and more than 1 in 10 are unacceptably damaged. Delivery of DVD's has also slowed from almost guaranteed next day initially to 2-4 days in recent times. The website is acceptable in terms of information but is very slow and the list/queue of DVD's is occasionally unreliable. I have had titles disappear and shift position in the queue at random. The queue itself is apparently a guide only. I very rarely receive the highest ranked "available now" DVD. There are many DVD titles of the genre I prefer, generally indie movies and non-blockbuster Hollywood movies, for which there is almost permanent status of "Short wait" meaning it takes an eternity to get my preferred titles. Customer service is very annoying. Mistakes in despatch are not rare and customer service responses are often unhelpful requiring repeat emails and phone calls to remedy. I have been a satisfied, though not happy, customer for quite some time but recent experience has me looking for alternatives.
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Vicki from Newcastle, 22 January, 2010
I am a big DVD fan so I have been with Quickflix and now with BigPond. BigPond is better value, but Quickflix was far better customer service. I have had a problem with BigPond for about 5 months where they were not sending me from the top of my Q so I never really knew what I was getting each week. They just didn't seem to know what the problem was - and certainly not how to fix it. At this stage I am seriously considering going back to Quickflix.
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John from Sydney, 17 December, 2009
I`ve been with BP for years but have noticed the big jump in unplayable DVDs, after being sent 4 dud Star Trek (2009)DVDs I had to go out and buy it.
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Max from Bisbane, 4 December, 2009
I've been with BigPond movies for a few weeks and I've found the turnaround for DVDs has been excellent in Brisbane where there is a depot. Ticking the "Returned" box can help. I'm on the 3 DVDs at a time plan - on Thursday I received two DVDs and sent back the one I had, ticking the returned box. That night I received an Email to say they'd sent me one even though they couldn't possibly have received the DVD I sent that day - sure enough the next day I had 3 DVDs in my possession. I've only been with them a few weeks but so far I've found the order they send them in very closely matches the order in my queue even many of the movies have only just been released. There have been a few older DVDs with scratches or that needed cleaning but no more than with the regular video store. The web site is ok but slow. Customer service seemed good when they rang me towards the end of the free period but I haven't had to call them with a problem yet. Overall I really like the service and won't be going back to the regular DVD store anytime soon.
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John from Adelaide, 7 November, 2009
Further to my review on Sept 24, BigPond have got even worse. Today I was advised they are sending a DVD that was at number 20 on "My Queue" despite showing 9 DVDs as available "Now" all the way up to number 4. I have spoken to them a number of times & they have admitted that the selections are computer generated & that they are experiencing problems with their software. Duhh!!!!! Seems like all they have to do is reverse the order of selection & they will get it right .... heavy sarcasm!!!!
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John from Adelaide, 24 September, 2009
I have been a member for over 3 years & the service has deteriorated dramatically. They take no notice of the preferences in your Queue. I currently have 16 out of 20 DVDs showing as not available (ie either Long Wait or Short Wait) and they seem to stay this way forever. Some titles I have been waiting on for over 2 months. I have also had quit a few DVDs so damaged that they had to be returned, & quite a few that sections had to be skipped to continue playing. Bottom line: cheap price = cheap service.
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