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WebFlicks

Brilliant site design copied by other market leader companies in Europe, user-friendly, and innovative.

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WebFlicks DVD Rental Review
   
Visit WebFlicks Site WebFlicks' excellent site design has actually been reproduced by the UK's leading rental site, Screenselect/Video Island, DiViDi in Germany, and by Fatso in New Zealand; so they must be doing something right.

The website design is perhaps the best in Australia at present. Browsing is simple and easy with the an impressive 21 genres to surf through, though we'd prefer the addition of subgenres like Quickflicks. In addition there are several movie lists to inspire you if you're short of a choice or two, like Scary Movies, Big Comedies, Expert Picks, etc. There are over 20,000 titles (quite an increase from the 3,000 they had at launch in 2002), more than enough to satisfy most customers. They don't yet stock Blu-ray High Definition titles, though this isn't a concern unless you have a Blu-ray player.

The software engine behind WebFlicks is impressive, allowing movie sequels and TV series DVDs to be dispatched in the correct order; a rarity in other Australian (and indeed worldwide) rental companies. It also allows for multiple occupancy households so there's no arguments over certain individuals always getting their choices ... a unique feature not to be underestimated! There is also an ASAP system, where you designate a disc you'd really like to have, and the WebFlicks system tries to get you that one first, which can especially help with those in demand new releases.

They may not be the biggest DVD rental company in Australia, but we believe they are one of the best. WebFlicks has gone from strength to strength; in 2002, they bought out DVDrent (the first DVD online rental site, started in September 1998), and they later merged with RedCarpet and DVD Point.

Prices: WebFlicks offer a two-week free trial, and in 2008 they broadened their subscription plans to 12. straightforward price plans. We crunch the numbers on what the average price per disc would be below, and find their best plans at the one and two disc levels are unlimited, and at higher levels the capped plans are better. The unlimited plans start at 1 disc out for $19.90 (if you watched a modest one film per week that would work out to $4.74 per disc), 2 discs out for $24.90 (working out to $2.96 per disc), 3 discs out for $34.90 (working out to $2.77 per disc), 4 discs out for $44.90 (equivalent to $2.67 per disc), 6 discs out for $59.90 (roughly $2.38 per disc), and 8 discs out for $79.90 (roughly $2.38 per disc). Of course, you can often do better than one disc per week on an unlimited plan, and if you're a hardcore movie buff that skews the numbers and makes the unlimited plans even more of a bargain.

They also have the following capped plans if you are a lower volume user: 1 disc out, two discs total in the month for only $9.95, 2 discs out (working out to $4.98 per disc); 4 rentals total in the month for $14.95 ($3.73 per disc); 3 discs out, 10 total rentals for $24.95 ($2.50 per disc); 4 discs out, 12 total rentals for $34.95 ($2.91 per disc--this is actually a worse deal than sticking with the the disc plan); 6 discs out, 20 rentals total for $49.95 ($2.49 per disc); and finally 8 discs out, 30 rentals total, for $69.95 ($2.31 per disc).

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WebFlicks DVD Rental Customer Comments
 
Featured WebFlicks Customer Review

Susan from Victoria (country), March 1, 2008

I have been with WebFlicks for about a year. Their best feature is that they almost always send the DVD at the top of your list, which is a real bonus compared to other sites which might leave your top preferences there for months while sending DVDs a lot further down the list. Their range is pretty good, but they would benefit from a larger DVD collection.

A couple of damaged DVDs sent over the year were replaced without any problem. Delivery times are fine. I have never needed to use the customer service phone lines, so can't comment, but I am generally very happy with their service.

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Most Recent WebFlicks Customer Reviews

John from Sydney, August 2, 2008

Good all-round service, much better customer service interaction than with Bigpond, and I'm never going back!

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J Peters, May 22, 2008

Reasonable service, just a couple of complaints: (1) I'm almost always sent DVDs from the bottom of my priority list; (2) they always wait a couple of days between receiving a returned DVD and sending out a new one.

Value: Value Rating Design: Design Rating Service: Service Rating

 

Leah from Melbourne, February 13, 2008

During my time as a webflicks customer I had very few complaints. Until I tried to cancel my service. WebFlicks continued to charge me for three months following my cancellation without me noticing. When I queried the additional charges they explained it was because there was a "missing" dvd from 8 months ago that I had no idea about. Apparently it is a bit too much to expect that they would send me a quick email to follow it up! Better to keep charging hoping I don't notice. Their customer service in trying to rectify the problem was the most horrendous part - delayed, rude and requiring a statutory declaration from me to prove the disc was missing!

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Ron from Sydney, January 6, 2007

After flitting around the bigger companies, I've found WebFlicks a good deal, no major complaints. Agree with GV that the priority system often won't give your top choice, but then found that with the others as well.

Value: Value Rating Design: Design Rating Service: Service Rating

 

Ted from Tassie , June 6, 2006

I have been with WebFlicks since March, and have been very happy with their service, and particularly with the design and speed of their site, compared to, say, Bigpond. I guess it was too good to last - WebFlicks have now got a new website which is worse than useless, unless you are looking for a "free trial".

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GV from Sydney , May 1, 2006

I joined WebFlicks about 3 years ago and have suspended by account for the past 18 months. I've also used NetFlix in the US in 2001. Webflick's website design is generally user-friendly, I like the features to manage multiple episodes of a series.The priority system didn't seem to work - I always got the 'normal' or 'whenever' ranked DVDs from my list of 70+ and none of my 'ASAP' choices. WebFlicks made an effort to measure delivery times. Still they could only turn around DVDs in about 8-10 days.

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Ted from Tassie, March 31, 2006

I have only just joined WebFlicks this week on a free trial, and I am absolutely amazed with their service. The first four DVDs I received, I have had on a "high priority" list for three months with Bigpond and Quickflix.

If they keep this up, they have certainly won me as a customer.

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Key Facts


WebFlicks Logo

1 disc, unlimited: $19.90
2 discs, unlimited: $24.90
3 discs, unlimited: $34.90
4 discs, unlimited: $44.90
6 discs, unlimited: $59.90
8 discs, unlimited: $79.90
1 disc, 2 pcm: $9.95
2 discs, 4 pcm: $14.95
3 discs, 10 pcm: $24.95
4 discs, 12 pcm: $34.95
6 discs, 20 pcm: $49.95
8 discs, 30 pcm: $69.95

Free Trial: 2 weeks

Titles: 20,000+
Blu-ray HD: no
Game Rentals: no
Adult Films: no
Phone Contact: yes

Contact:
1300 722 292
Locked Bag 3023
Hawthorn Vic 3122
Australia

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